Ep. 1 – Pillars of Performance – People

Join Chris as he delves into the first pillar of the four Pillars of Performance: People in the context of post-acute care. Arguably the most crucial Pillar, having the right People in post-acute care and treating them the right way is the foundation for success. From the foundational belief that nothing matters without the right People in post-acute care to practical steps in building trust, listening, and respecting your team, we explore how investing in your People in post-acute care is the key to driving quality improvement.

In the realm of post-acute care, where patients often require specialized and intensive attention, the significance of the People pillar cannot be overstated. The individuals comprising a post-acute care team, from physicians and nurses to therapists and administrative staff, form the backbone of the patient experience. Ensuring that these individuals are not only skilled but also aligned with the organization’s values and mission is paramount.

Decentralized command, a concept often associated with effective leadership in dynamic environments, takes on added importance in post-acute care settings. Empowering frontline staff to make decisions and take ownership of their work not only fosters a culture of accountability but also enables swift responses to patient needs. Moreover, by entrusting employees with greater autonomy, organizations in post-acute care can tap into the collective wisdom and creativity of their workforce, driving innovation and adaptability.

Eliminating tolerance for behaviors that undermine the mission of providing high-quality post-acute care is another cornerstone of the People pillar. Whether it’s addressing instances of disrespect among colleagues or ensuring adherence to ethical standards in patient care, cultivating a culture of accountability and mutual respect is essential. By upholding clear expectations and holding individuals accountable for their actions, organizations can maintain a positive work environment conducive to both employee satisfaction and patient well-being.

Ultimately, investing in the People pillar in post-acute care is an investment in the future of the organization. By prioritizing the recruitment, development, and retention of top talent, organizations can position themselves for sustained success in an increasingly competitive landscape. Through ongoing training, mentorship programs, and opportunities for advancement, organizations can demonstrate their commitment to supporting the professional growth and well-being of their employees, fostering a culture of excellence and continuous improvement.

Don’t forget to check out the other episodes on our remaining Pillars of Performance: Product, Process, and Plan.