Ep. 32 – Problem Solving

In this bonus episode of Pillar Talk, we’re doing something different. We’re taking a moment to dive into Legacy Healthcare Consulting, shedding light on who we are, what we do, and why we do it. Legacy is more than a consulting agency; we’re a collaboration agency, entirely focused on post-acute care. With a team of experienced collaborators dedicated to improving quality through collaboration, we aim to be a one-stop solution for post-acute care needs.

Our three divisions—Legacy Cares, Legacy Marketing, and Legacy Grows—cover clinical support, marketing and branding, and leadership development respectively. Each division plays a crucial role in supporting post-acute care facilities, homes, and organizations in their journey towards excellence.

Now, onto the main event: problem-solving. Chris delves into our systematic approach to problem-solving, emphasizing the concept of productive failure. We recognize that setbacks and challenges are inevitable, but it’s how we respond to them that matters. Our problem-solving system consists of four steps:

Legacy Problem Solving System
  1. Problem Identification: Understand the specific challenge you’re facing to disarm the problem. Until you grasp it, you’ll struggle to address it effectively.
  2. Proactive Solutions: Once you’ve identified the problem, consider proactive solutions. Take action before the problem escalates, focusing on what’s within your control.
  3. Positive Feedback: Assess the results of your actions and make slight adjustments based on feedback. Even if the outcome isn’t entirely positive, there’s always something to learn.
  4. Productive Outcome: Document your experiences and lessons learned, ensuring that each challenge contributes to your growth and development. Embrace the journey, knowing that every step forward, even if it involves a stumble, is progress.

Our problem-solving system isn’t a smooth loop; it’s more like a line graph with ups and downs. But ultimately, it leads to growth and improvement, both individually and organizationally. By embracing productive failure and applying our systematic approach, you’ll be equipped to tackle any challenge with confidence and resilience.