Ep. 58 – Leadership Tactics

In Episode 58 of Pillar Talk, Chris Ross dives deep into a transformative leadership approach focused on practical tactics for driving organizational success, particularly within a skilled nursing facility. He breaks down five key leadership tactics that were integral to a major turnaround at a 260-bed facility with a historically low census. These tactics include listening to the team, providing them with the necessary tools, modeling success, setting clear expectations, and creating autonomy for team members.

Chris emphasizes the importance of understanding the needs of the team, both internally and externally, to drive growth. He shares how the facility’s leadership took bold, strategic steps—such as closing a vent unit and drastically reducing census—while still aiming to increase occupancy in an already saturated market. Through a focus on giving people the right tools and resources, and modeling success on the ground, the team was able to transform the facility into the most profitable in the organization within just a year.

He also shares an essential leadership takeaway: create space for your team to succeed by not micromanaging them. When leaders set clear expectations, model behaviors, and provide opportunities for problem-solving, they empower their teams to become independent thinkers and passionate contributors to success. This autonomy leads to a motivated, self-sustaining team, capable of solving challenges and driving results.

Ultimately, Chris illustrates how these leadership tactics, grounded in trust and collaboration, create an environment where people thrive, leading to not only improved performance but long-lasting organizational success.