Ep. 71 – Buy-In

Buy-in. Every leader wants it, but most go about it the wrong way.

In this episode of Pillar Talk, Chris Ross breaks down what it really takes to earn buy-in from your team—not through inspiration alone, but through intention, action, and aggressive patience.

After hearing the same question asked over and over at a recent leadership event—“How do I get my team to buy into the changes we’re trying to make?”—Chris realized it was time to take a deeper dive.

What you’ll hear in this episode isn’t theory. It’s practical, actionable advice rooted in Legacy’s mission: quality through collaboration.

🔑 Topics covered include:

• Why agreement isn’t the same as commitment (and what to do about it)
• How to create mission alignment between your team’s “why” and your facility’s goals
• The role of collaborative communication in building trust
• Creating space for feedback and autonomy without losing accountability
• Why celebrating both wins and losses is crucial for momentum
• The one truth you can’t ignore: there is no substitute for consistency and time

This is for leaders who are ready to move beyond micromanaging, stop chasing compliance, and start building real commitment.

Tune in to find out how to get your team behind the mission—and how to keep them there.

🎧 Listen now. Lead better tomorrow.