Ep. 73 – Trifecta of Trust

In Episode 73 of Pillar Talk, Chris Ross breaks down one of the most common leadership frustrations: when your team doesn’t seem to hear—or act on—what you say. The issue often isn’t what you’re saying, it’s how you’re building trust around it.

This episode introduces the Trifecta of Trust—a practical, leadership-first framework that’s already transforming how post-acute care leaders communicate with their teams. You’ll learn:

• How to create psychological safety using a simple communication plan
• Why active listening (not just nodding) builds connection
• What to do after you listen to ensure follow-through and trust

Whether you’re an Administrator, DON, or Regional Leader, this episode will challenge how you prepare for conversations—and show you how better communication leads to better outcomes.

🎧 This episode is your blueprint for turning conversations into action.